PEOPLE SKILLS AND MANAGEMENT DEVELOPMENT

Posted by on February 18, 2011


Team Development

Business Handshake

Your customers don’t just buy things, they buy things from you.

You need to make sure your staff are all effective sales people, whatever their job role.

Self-motivated, enthusiastic staff who are empowered to go the extra mile can make all the difference to your success. Getting them that way often includes a programme of staff development.

 

 

Add the “Wow!” factor

Do you need a bit more sparkle? We can help.

We’ll work with you to build a tailored management development and customer service package.

People Skills Development

Get the best out of your staff.

Develop the ways in which they behave and interact with others.

Give them the skills to handle themselves well in:

  • Project Management;
  • Customer Care;
  • Communications;
  • Meetings;
  • Presentations;
  • Report Writing;
  • Assertiveness;

and many more.

To talk about how these programmes could benefit your organisation

CALL NOW ON 07947 526345 or email Donna Stewart

Management Development

Perhaps your newly promoted first-line managers struggle to manage?

It’s tough making the transition from being one of the team to being in charge.

These programmes also appeal to those who have been managing instinctively, giving them the theoretical background that can support and extend their management style.

Let them learn about:

  • Essential management skills;
  • Conducting meetings and appraisals effectively;
  • Carrying out a range of interviews;
  • Negotiation;
  • Delegation;
  • Coaching

and watch them fly.

To find out more or for individual programme outlines

CALL US NOW ON 07947 526345 or email Donna Stewart

ILM

Looking for external skills validation?

The Institute of Leadership and Management (ILM) is a national body working towards establishing best practices throughout industry and commerce.  By enrolling your staff on our ILM programmes you can be sure that they will receive training and development which is suited to modern business.

At Clearer Thoughts we strongly agree with the ILM that:

“skilled managers and leaders hold the key to creating productive, engaged, high-performing workforces, which drive business and economic success. As Europe’s foremost leadership and management body, the ILM’s mission is to develop and support a community of managers and leaders, to help them fulfil their potential and raise standards of leadership everywhere.

We believe that, with the right training and development, everyone can be a better leader and manager. We believe in developing leaders at all levels in an organisation, from the ground up – after all, you probably already employ the best future leader of your company.”

To find out more or for individual programme outlines

CALL US NOW ON 07947 526345 or email Donna Stewart